High professionalism and personal qualities of a system administrator, his ability to quickly find a solution to non-standard acute problems are of great importance for a company.
High professionalism and personal qualities of a system administrator, his ability to quickly find a solution to non-standard acute problems are of great importance for a company. A good helpdesk is able to significantly increase the efficiency of a business through the high-quality performance of its tasks. That’s why it’s very important for a company to choose a really worthy specialist.
Unfortunately, choosing a good sysadmin can be very difficult. Often it is not easy to distinguish a high class specialist from a not very good candidate for the position. It is not always only the sysadmin’s experience that is decisive. A good specialist must not only have sufficient knowledge and skills, but also a certain intuition that helps in solving complex problems.
Choosing a specialist by diploma in this case is also not suitable. The main baggage of professional knowledge and skills that they need in their daily work, system administrators receive by self-education, constantly faced with tasks of the most diverse nature. In universities, there is no training direction on the sysadmin. It is important that the candidate has a basic higher technical education and has taken special courses. It is good if his baggage contains certificates, for example, from Cisco.
In fact, to distinguish a good system administrator from a not so good helps only time. Only by observing the activities of a helpdesk and the results of his work, you can really adequately assess the specialist, to understand how useful he is and how much the company needs him.
In addition to professional skills and knowledge, a good sysadmin must have certain personal qualities. His ability to solve complex production tasks and his ability to work with people depends on this. It is not obvious for everyone that a significant part of his working hours is spent in communicating with people.
The main personal qualities of the system administrator can include:
- The ability to simultaneously solve several diverse tasks and quickly switch between them.
- Stress resistance – the ability to cope with a significant amount of work, communication with management and with users whose behavior is not always adequate, in terms of sysadmin.
- Ability to plan his work time wisely.
- The ability to communicate with people. The system administrator must be able to listen to and understand users, drawing the right conclusions from his conversations with them.
- Technical mindset, the ability to think in terms of systems engineering.
